the importance of a TOM
In light of the dynamic developments in the energy market, flexible structures and innovative collaboration models are essential to meet rising demands. Energy providers in sales, in particular, are increasingly confronted with challenges that fundamentally alter their business models and operational processes. A solid, future-oriented operating model is therefore crucial to positioning themselves successfully amid these changes.
It is here that a Target Operating Model (TOM) comes into play. The TOM is a governance instrument which helps businesses move from their current position to an optimised, sustainable sales and business model. It offers users a structured framework which ensures that all business units stay focused on overarching business goals by facilitating clarity over the roles, responsibilities, processes and technologies which are necessary for long-term success.
our goal-oriented review
We offer a wide-ranging evalutation of your current business model in order to facilitate the move to an optimised solution.
Phase 1: Analysis of the current state
Initially we analyse your business structures to identify critical sales, service and IT-processes for efficency and effectiveness and to recognise their strengths and weaknesses. Upon completing this initial analysis we help you define the necessary roles, tasks, competencies and responsibilities and look at the personnel requirements needed in order to achieve these aspects. Relevant quality KPI's are defined concurrently and underpin the overarching future Target Operating Model.
our optimisation roadmap
After the initial assessment we turn our focus to the practical optimisation of your business model in two further phases:
Phase 2: Design and Development
The defined model is built out with financial and operational KPIs to ensure that a wide-ranging assessment of business efficiency is possible. Additionally we develop the process model further and identify quick wins and improvement oppportunities in order to begin the process of business improvement.
Phase 3: Implementation and Optimisation
We support the implementation of a fully integrated governance concept underpinned by KPIs. Further, we seek to establish a continuous improvement mechanism which can act as a driver towards your TOM. This allows for the model (and progress towards this model) to be assessed and optimised, ensuring long-term competitiveness.
the key to success
The learnings obtained through the above phases flow continuously into a customer-centric "Big Picture" and an assessment of the required business capabilities. These elements form the basis for a wide ranging playbook, which is developed gradually throughout the various project phases and contains critical business processes and capabilities in the context of the TOM and serves as a practical checklist for effective implementation and sustainable success.
With our support you can secure the fundamental base for a future-proof business model and strengthen the efficiency, flexibility and customer focus of your organisation.