Energievertrieb: Silhouette eines Mannes im Büro vor einer Infografik

Customer Experience

Strategies and solutions with a customer focus

customer is in the center

• We support your strategic positioning: A consistent sales strategy as a prerequisite and determining factor for consistent customer value management, governance, and applications
• We promote your customer focus: We think about processes from the customer's perspective – so that customer satisfaction and results correlate
• We support the thesis “culture follows structure”: The success of a company is determined by integrated cooperation between sales and customer service.
•With our first-mover experience, we accompany the constant change in IT architecture: Our goal is a sustainable system selection adapted to the requirements and needs of your organization.

ERP solutions

Our ERP solutions support energy suppliers in their transformation to smart, data-driven organizations. Intelligent data integration increases efficiency, transparency, and sustainability.

Find out more about ERP Solutions here.

our offer

Success in sales and customer service is the key to business success. We develop efficient, tailor-made strategies and solutions combined with a consistent customer experience.

We assist you in creating your CX mission, vision, and values and embedding them sustainably in your company. Our customer value management approach is considered a strategic policy decision for the customer-centric direction of your company. Once this direction has been determined, our Plan2Win outlines how your strategy can be implemented with concrete initiatives at the operational level. This closes the gap between strategy on paper and reality.

Further information on both products can be found here:
Customer value management approach
Plan2Win

Our customer journey maps help companies visualize their customers' experiences and enable them to quickly identify pain points and opportunities for optimization. In addition, response times to new customer needs are significantly accelerated.

For more information on customer journey management, please click here.

Our Target Operating Model (TOM) framework enables effective management of CX data and optimal definition and prioritization of CX measures. We support the TOM with our Feedback Flow tool, which makes your current customer experience and the success of CX measures measurable.

Further information about our services can be found here:
Target Operating Model (TOM)
Feedback Flow

Based on our years of experience and the needs of our customers, we have developed our Replatforming Tool. This tool supports you in selecting the optimal IT system landscape for your organization and provides guidance for the implementation and future management of this architecture. All aspects of a Replatforming journey are taken into account: from product selection and project management to the management of optimization opportunities after the end of Replatforming.

Further information about our tool is available here.